Posted: 11/10/2021

Front Desk Coordinator

NE Property Management - Corporate Office Location: Lewisville, Texas 75057 Type: full Time

Job Description

The Front Office Coordinator is fully accountable for the front office and lobby. The purpose of the Front Office Coordinator is to effectively answer the telephones on the first or second ring, greet visitors, and assist with general administrative support for various departments as needed. 

 Essential Job Functions 

  • As a Front Office Coordinator, punctual and regular attendance is required.
  • Type 50 wpm.
  • Ability to read, write, and speak English.
  • Ability to work a minimum of 40 hours per week.
  • Can stand and walk or sit alternatively depending on specific needs of the day.
  • Estimate 80% of the time is spent sitting at a desk and 20% walking or standing.
  • Frequent need to see small detail and view computer screens.
  • Ability to work in a fast-paced environment, meet deadlines, and multi-task.
  • Have occasional need to perform the following physical activities:
    • Bend/Stoop/Squat
    • Reach above shoulder
    • Lift 10-20 lb. boxes
    • Walk stairs

 Duties and Responsibilities

  • Ensure the lobby space is impeccable and deliver customer service that is warm, friendly, and professional to each guest that enters the lobby.
  • Answer the telephone by the second ring, direct callers, and relay messages.
  • Provide information to callers, greet visitors with a smile and offer a glass of water or cup of coffee.
  • Direct queries from guests and the public to the appropriate party.
  • Turn on the TV in the lobby.
  • Reset chairs around conference room table when needed.
  • Receive, sign for and distribute mail and deliveries to the appropriate party.
  • Post outgoing mail.
  • Provide Daily Whereabouts Log to all Corporate staff.
  • Schedule meetings in the conference room.
  • Take breakroom trash to the dumpster and wipe around the sink area.
  • Clean out refrigerators on Friday.
  • Each Monday wipe down the conference table with Pledge and reset chairs.
  • Laminate name badges for property maintenance staff.
  • Place uniform orders for new maintenance staff.
  • Mail packages to all properties and AVPs.
  • Set up new property files and maintain the filing system.
  • Organize supply room and notify team lead when supplies need to be ordered.
  • Collect and upload Market Surveys and Sex Offender Reports from each property to Dropbox. Notify property and cc AVP when not received by the deadline.
  • Update property labels through mail merge.
  • Perform other duties and assist co-workers as directed by supervisor.

Skills and Abilities Required

  • Ability to effectively manage competing demands on time and attention.
  • Problem solving skills.
  • Exhibits honesty and integrity.
  • Strong work ethic.
  • Well-developed interpersonal skills.
  • Take instructions from supervisors.